The week of the Spring bank holiday, deliveries will be revised. Read more

Deliveries due on Tuesday May 29th will be delivered on Wednesday May 30th
Please contact customercare@littlecookbox.com with any queries.

CUSTOMER CARE: +44(0) 1480 367 092
+44 (0) 1480 367 092

Terms & Conditions of Website Use


  1. Introduction
    1. These terms and conditions apply to the use of and access to our website www.littlecookbox.com (‘Website’). These terms and conditions may be updated from time to time in accordance with clause 6. These terms were most recently updated on 2 February 2018.
    2. Please read these terms and conditions carefully before using our Website.
  2. Who we are and how to contact us
    1. This Website is operated by us, LITTLE COOK BOX LIMITED. We are a company registered in England with company registration number 10435588. Our registered office is at 29 London Road, Godmanchester, Huntingdon, Cambridgeshire, PE29 2HZ. Our main trading address is at 1010 Cambourne Business Park, Cambourne, Cambridge, CB23 6DP and our registered VAT number is 264692082.
    2. You may contact us by:
      1. Telephone: on +44(0) 1480 367 092; or
      2. Post: at Little Cook Box Ltd, 1010 Cambourne Business Park, Cambourne, Cambridge, CB23 6DP; or
      3. Email: at hello@littlecookbox.com
  3. By using our website you accept these terms and conditions
    1. By using our Website, you confirm that you accept these terms and conditions of use and that you agree to comply with them. If you do not agree to these terms and conditions, you must not use our Website.
    2. We recommend that you print a copy of these terms and conditions for future reference.
  4. There are other terms that may apply to you
    1. These terms and conditions of use refer to the following additional terms, which also apply to your use of our Website:
      1. Our Privacy Policy and How We Use Cookies (www.littlecookbox.com/privacy-policy ), which sets out the terms on which we process any personal data we collect from you, or that you provide to us and information about cookies on our Website. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
      2. Our Acceptable Use Policy as set out in clause 5, which sets out the permitted uses and prohibited uses of our Website.
    2. If you purchase products from our Website, Our Terms and Conditions of Sale (www.littlecookbox.com/termsandconditionsofsale) will apply.
  5. Our acceptable use policy
    1. By using our Website, you confirm that you accept the terms of this policy and that you agree to comply with them. If you do not agree to any of the terms in this policy, you must not use our Website.
    2. You may use our Website only for lawful purposes.  You may not use our Website:
      1. in any way that breaches any applicable local, national or international law or regulation; or
      2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; or
      3. for the purpose of harming or attempting to harm minors in any way; or
      4. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out in clause 5.4; or
      5. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
      6. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
    3. You agree not to reproduce, duplicate, copy or re-sell any part of our Website in contravention of these terms and not to access without authority, interfere with, damage or disrupt:
      1. any part of our Website; or
      2. any equipment or network on which our Website is stored; or
      3. any software used in the provision of our Website; or
      4. any equipment or network or software owned or used by any third party.
    4. These content standards apply to any and all material which you contribute to our Website (Contribution), and to any interactive services associated with it. These must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole. We will determine, using our discretion, whether a Contribution breaches the Content Standards.
      1. A Contribution must:
        1. Be accurate (where it states facts).
        2. Be genuinely held (where it states opinions).
        3. Comply with the law applicable in England and Wales and in any country from which it is posted.
      2. A Contribution must not:
        1. Be defamatory of any person.
        2. Be obscene, offensive, hateful or inflammatory.
        3. Promote sexually explicit material.
        4. Promote violence.
        5. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
        6. Infringe any copyright, database right or trade mark of any other person.
        7. Be likely to deceive any person.
        8. Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
        9. Promote any illegal activity.
        10. Be in contempt of court.
        11. Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
        12. Be likely to harass, upset, embarrass, alarm or annoy any other person.
        13. Impersonate any person, or misrepresent your identity or affiliation with any person.
        14. Give the impression that the Contribution emanates from us, if this is not the case.
        15. Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
        16. Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
        17. Contain any advertising or promote any services or web links to other sites.
    5. When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate. Failure to comply with this acceptable use policy constitutes a material breach and may result in our taking all or any of the following actions:
      1. Immediate, temporary or permanent withdrawal of your right to use our Website.
      2. Immediate, temporary or permanent removal of any Contribution uploaded by you to our Website.
      3. Issue of a warning to you.
      4. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
      5. Further legal action against you.
      6. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
    6. We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
  6. We may make changes to these terms and conditions

We amend these terms from time to time. Every time you wish to use our Website, please check these terms to ensure you understand the terms that apply at that time.

  1. We may make changes to our website

We may update and change our Website from time to time to reflect changes to our products, our users’ needs and our business priorities.

  1. We may suspend or withdraw our website
    1. Our Website is made available free of charge.
    2. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
    3. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms and conditions of use and other applicable terms and conditions, and that they comply with them.
  2. Our website is only for users in the UK

Our Website is directed to people residing in the United Kingdom (but excluding the Channel Islands and Northern Ireland). We do not represent that content available on or through our Website is appropriate for use or available in other locations.

  1. You must keep your account details safe
    1. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
    2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms and conditions of use.
    3. If you, know or suspect that anyone other than you, knows your user identification code or password, you must promptly notify us using the contact details set out in clause 2.2.
  2. How you may use material on our website
    1. We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
    2. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website.
    3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    4. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.
    5. You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
    6. If you print off, copy or download any part of our Website in breach of these terms and conditions of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
  3. Do not rely on information on our website
    1. The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.
    2. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied that the content on our Website is accurate, complete or up to date.
  4. We are not responsible for websites we link to
    1. Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
    2. We have no control over the contents of those websites or resources. For more information please refer to Our Privacy Policy and How We Use Cookies www.littlecookbox.com/privacy-policy ).
  5. Our responsibility for loss or damage suffered by you
    1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
    2. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in Our Terms and Conditions of Sale (www.littlecookbox.com/termsandconditionsofsale).
    3. We only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  6. We are not responsible for viruses and you must not introduce them
    1. We do not guarantee that our Website will be secure or free from bugs or viruses.
    2. You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.
    3. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
  7. Governing law and jurisdiction
    1. These terms and conditions of use, their subject matter and their formation, are governed by and construed with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions, their subject matter or formation.